Terms of service

These terms govern your use of DashDesk. By creating a workspace you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

These terms are published in English, and the English text governs. Translations, if we publish any, are provided for convenience only.

DashDesk is a CRM and AI reply system: a shared inbox that connects WhatsApp Business, Instagram Direct, Facebook Messenger and a web chat widget, a customer profile — contact details, tags and notes — attached to every conversation, and AI that can classify messages, draft or send replies, and, where you connect a store, confirm or cancel Shopify orders on your behalf. Features available to you depend on your plan.

You are responsible for the accuracy of your account details, for the security of your credentials, and for the actions of everyone you invite into your workspace. Tell us promptly at support@contact.dashdesk.ahmedsherifnabhan.online if you believe an account has been compromised.

Do not use DashDesk to send unsolicited bulk messages, to harass anyone, to impersonate another business, to distribute malware, or for anything unlawful. Do not attempt to access another workspace’s data, probe the service for vulnerabilities without permission, or resell access without agreement.

To report a security issue, email support@contact.dashdesk.ahmedsherifnabhan.online with the details.

Connecting a channel means also agreeing to that platform’s own terms. Meta sets the rules for WhatsApp, Instagram and Messenger messaging, including messaging windows and template requirements, and can suspend a business account that breaks them. Meta bills your business directly for WhatsApp Cloud API conversations; DashDesk does not resell that messaging and takes no margin on it.

Connecting a Shopify store means also agreeing to Shopify’s own terms. If you enable AI order handling, you are authorising DashDesk to read your catalog and stock, and to create, confirm and cancel orders in your store within the guardrails you configure — an intent allow-list, a confidence threshold and a maximum-turns cap. You are responsible for setting those guardrails to match how you actually want orders handled, and for reviewing orders the AI confirms; DashDesk is not liable for an order confirmed within settings you configured.

Plan prices and the limits attached to them are published on the pricing page in US dollars. Your billing currency follows the country your business is in. Plan changes take effect immediately and can be made by a workspace Admin. Downgrading lowers your limits and does not delete history.

We may change prices or plan limits. If a change affects your workspace, we will tell you before it applies to you.

Your workspace data is yours — conversations, customer profiles, tags, notes and order history alike. We process it to provide the service, as described in the privacy policy. You can export it and delete it. We do not use your customers’ conversations to train AI models.

DashDesk is provided as it is, without warranty of any kind. We do not guarantee uninterrupted availability: the service depends on third-party platforms and infrastructure that can fail independently of us. DashDesk holds no audited security certification — see the security page for exactly what it does and does not have.

To the extent permitted by law, DashDesk is not liable for indirect, incidental or consequential damages, including lost profits or lost business, arising from your use of the service. Nothing here limits liability that cannot be limited by law.

You can stop using DashDesk at any time. We may suspend or end access to a workspace that breaches these terms or that puts the service or other workspaces at risk, and will explain why when we do.

Questions about these terms go to support@contact.dashdesk.ahmedsherifnabhan.online.